Refund policy
Our Return and Refund Policy aims to ensure a smooth and transparent experience. Please review the guidelines below for eligibility, processes, and timelines for returns, refunds, and exchanges.
Contact Information
For questions regarding returns and refunds, please contact us through any of the following methods:
Email: support@tumbshop.com
Phone: +44 7365 825671
Address: 14 Charter Avenue, Ilford, England, IG2 7AA, United Kingdom
Return and Refund Policy
Items can be returned within 30 days of the delivery date. Refunds will be processed within 7 business days from receipt of the returned item. Return shipping costs are covered by the customer unless the product is defective or incorrect.
Order Cancellations
You may cancel your order within two hours of purchase by contacting our customer service team. If your order has already been shipped, please follow the return instructions below.
Return Conditions
We accept returns under the following conditions:
- Items must be returned within 30 days of delivery.
- Items must be in their original, unused condition with all tags attached and in the original packaging.
- A receipt or proof of purchase is required for all returns.
- Certain products, such as custom or personalized items and hygiene products (e.g., undergarments), are non-returnable unless unopened and unused.
Return Instructions
To initiate a return, follow these steps:
- Contact Customer Service by emailing support@tumbshop.com with your order number, reason for return, and any supporting photos if applicable.
- Receive Return Authorization from our team, who will provide instructions on how to proceed.
- Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form provided.
- Use a reliable shipping service with tracking. Return shipping costs are covered by the customer unless the product is defective or incorrect.
Refund Policy
Once we receive and inspect your returned item, we will notify you regarding the approval status within 7 business days. If approved, refunds will be processed to your original payment method within 7 business days. Please note that your bank or credit card provider may require additional time to post the refund. A confirmation email will be sent once the refund is processed. If you do not see the refund within the expected time, please check with your bank. For further assistance, contact us at support@tumbshop.com.
Exchange Policy
We offer exchanges for incorrect or defective items within 30 days of delivery.
- Contact us, and we will cover the return shipping costs for eligible exchanges.
- If an incorrect size was ordered, please follow the return process and place a new order for the correct size.
Exceptions and Special Cases
- If your item arrives damaged or defective, contact us within 48 hours, and we will arrange a return at no cost to you and offer a replacement or full refund based on your preference.
- If you receive an incorrect item, please contact us, and we will cover the return shipping and promptly send you the correct item.
- If your package does not arrive within the estimated timeframe, please contact us immediately so we can initiate an investigation with the shipping carrier.
For any further questions or assistance, please reach out to our customer support team.