Return and Refund Policy

At Tumb Shop, our goal is to provide you with a smooth and transparent experience when it comes to returns, refunds, and exchanges. Please review the guidelines below for eligibility, procedures, and timelines.

1. Contact Information

For any questions or concerns regarding returns and refunds, please reach out to us using the following details:

• Email: support@tumbshop.com
• Phone: +44 7365 825671
• Address: 14 Charter Avenue, Ilford, England, IG2 7AA, United Kingdom

2. Return and Refund Policy

• Return Eligibility:
  Items can be returned within 30 days of the delivery date.
• Refund Processing:
  Once we receive the returned item, refunds will be processed within 7 business days. Please note that the refund will be issued to your original payment method, and your bank or credit card provider may require additional time to post the refund.
• Return Shipping Costs:
  Return shipping costs are the responsibility of the customer, except when the product is defective or an incorrect item has been delivered.

3. Order Cancellations

• Cancellation Window:
  You may cancel your order within two hours of purchase by contacting our customer service team.
• After Shipment:
  If your order has already been shipped, please follow the return instructions detailed below.

4. Return Conditions

To be eligible for a return, the following conditions must be met:

• Timeframe:
  Items must be returned within 30 days of delivery.
• Item Condition:
  Items must be in their original, unused condition, with all tags attached and in the original packaging.
• Proof of Purchase:
  A receipt or proof of purchase is required for all returns.
• Exclusions:
  Certain products, such as custom or personalized items and hygiene products (e.g., undergarments), are non-returnable unless unopened and unused.

5. Return Instructions

To initiate a return, please follow these steps:

• Contact Customer Service:
  Email us at support@tumbshop.com with your order number, the reason for the return, and any supporting photos if applicable.
• Receive Return Authorization:
  Our team will review your request and provide you with a Return Authorization and further instructions.
• Prepare Your Return:
  Safely package the item, ensuring that all tags and the original packaging are included, and attach the provided return authorization form.
• Ship the Item:
  Use a reliable shipping service with tracking. Please note that the cost of return shipping is covered by you unless the product is defective or incorrect.

6. Refund Policy

• Inspection and Approval:
  Once we receive and inspect your returned item, we will notify you of the approval status within 7 business days.
• Processing the Refund:
  If your return is approved, the refund will be processed to your original payment method within 7 business days.
• Confirmation:
  You will receive a confirmation email once the refund has been processed. If you do not see the refund within the expected time, please check with your bank or credit card provider.

7. Exchange Policy

• Eligibility for Exchanges:
  We offer exchanges for items that are defective or incorrect within 30 days of delivery.
• Return Shipping for Exchanges:
  If the item is eligible for an exchange, we will cover the return shipping costs.
• Incorrect Sizes:
  If you ordered an incorrect size, please follow the standard return process and place a new order for the correct size.

8. Exceptions and Special Cases

• Damaged or Defective Items:
  If your item arrives damaged or defective, contact us within 24 hours. We will arrange a return at no cost to you and offer a replacement or full refund based on your preference.
• Incorrect Items:
  If you receive an incorrect item, please contact us immediately. We will cover the return shipping and promptly send you the correct item.
• Delayed Deliveries:
  If your package does not arrive within the estimated timeframe, please contact us immediately so we can initiate an investigation with the shipping carrier.

For any further questions or assistance, please do not hesitate to contact our customer support team using the details provided above.